CLOUD84 believes in helping its customers as much as possible. We have a clear and fair cancellation policy.
Please read the rules below to know how cancellations and refunds work for our services.

1. General Rules and GST Deductions
All cancellation requests must be sent to our support team by email at info@cloud84.in.
GST Deduction: In all cases, if we have already filed the GST return for your invoice, the GST amount paid to the government cannot be canceled or refunded. We will deduct this GST amount from any refund you receive.

2. Rules for Digital Signature Certificates (DSC)
Before Payment: You can cancel your DSC order at any time before the final payment is made. This includes the time during your mobile, email, and video verification by the Certifying Authority (CA).
After Payment: Once the CA approves the DSC and the payment is made (by you or by us on your behalf), the order cannot be canceled or refunded under any circumstances.

3. Rules for Tender Submission Services
Before we start, we will tell you the service charges in advance. We only begin work after you approve these charges.
If you change your mind: If you decide you do not want to submit the tender after we start, you can cancel the service. We will only charge you for the exact percentage of work we have already completed. Any extra money you paid will be refunded to you (minus any applicable GST).

4. Rules for Tender Documents and Service Credits
Tender Documents: There is no refund for tender documents once they are delivered or processed, as our service is fully completed at that point.
Unused Credits: If you purchased package credits with us and have not used them, you can cancel and ask for a refund for the unused credits only.

5. Policy Changes
CLOUD84 has the right to change this policy at any time. Any changes will be posted on this page immediately. We advise you to check this page before making a purchase.

6. Contact Us
If you have any questions about canceling your service, please reach out to us:
Email: info@cloud84.in